Terms of Service

Last Updated: August 2, 2025

Welcome to New Face Design. By accessing our website or engaging our services, you agree to the terms outlined below. Please read them carefully.

Agreement to Terms

By using this website or working with New Face Design LLC, you agree to these Terms of Service and our Privacy Policy.

Services

We offer brand identity, graphic design, and related creative services. Specific services and deliverables are outlined in each project proposal.

Client Responsibilities

Clients agree to:

  • Provide timely, accurate information

  • Review and approve work within agreed timelines

  • Make payments according to the agreed schedule

  • Ensure they have rights to any content provided to us

Process & Timelines

Each project follows a defined process with milestones and deadlines outlined in your proposal. Delays in feedback may extend timelines.

Payment Terms

  • A 50% deposit is required to begin work

  • The remaining balance is due upon final delivery

  • Payment plans are available for projects over $2,000

  • Late payments may incur fees

Revisions & Scope

Projects include a set number of revisions, as detailed in your proposal. Additional revisions or out-of-scope work will be billed at our standard hourly rate.

Ownership & Usage

Upon final payment, clients receive rights to the final deliverables as specified in the contract. New Face Design retains the right to showcase the work in our portfolio unless otherwise agreed in writing.

Cancellation

If a project is canceled:

  • Deposits are non-refundable

  • You’ll be billed for all work completed to date

  • Rights to the work remain with New Face Design until full payment is made

Limitation of Liability

Our liability is limited to the total fees paid for services. We are not responsible for indirect or consequential damages.

Confidentiality

Any confidential information shared with us will be kept private and used only to complete your project, unless disclosure is required by law.

Governing Law

These terms are governed by the laws of the Commonwealth of Virginia. Disputes will be handled through the courts of Virginia.

Updates to Terms

We may update these terms at any time. Any changes will be posted here with an updated date.

Contact

Questions? Reach out any time:

Email: steven@newface.design

Business: New Face Design LLC

Location: Lynchburg, VA